MobilityXpress has always valued the health and safety of our guests and team members. During these unprecedented times, we are now going a step beyond to ensure your Clean Ride. Before we rent any MobilityXpress item, they are cleaned, sanitized and tagged for your safety.
Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us. We’re Here to Help
Terms & Conditions
To guarantee your reservation, it must be paid in full before the day of the service.
All rental services require a credit card guarantee or a cash deposit. Clik here for Rates.
We accept all major Credit Cards via PayPal Secure Payments.
MobilityXpress Refund and Change Policy
Cancellations requested 48 hours prior to the commencement of the rental pickup time will be granted a full refund.
Cancellations requested within 47 hours of the rental pickup time will be subject to a cancellation fee equating to 25% of the total rental period.
Cancellations requests after and/or during the rental start date will be subject to a cancellation fee of 50% of the days remaining to complete your rental.
Please allow a minimum of 5 business days for processing.
1.- We deliver the equipment to your hotel on the day of your arrival.
2.- If you require assistance, you can call the phone number printed on your receipt.
3.- If you need to extend the rental of the equipment, there will be an extra charge and you must request it in advance through our whats app to verify availability.
4.- Schedule the delivery of your equipment 24 hours before your check out.
5.- The deposit will be refunded once it is verified that it is in good condition.
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include a copy of the confirmation email (if available). Otherwise, please provide the reservation number and/or the name on the reservation. Additional fees may apply.
MobilityXpress delivers to area hotels and resorts, we do not deliver directly to the parks. While at the park, you may also rent from available mobility equipment located onsite for the day.
Contact MobilityXpress immediately by calling us Puerto Morelos o Cancún: +52(998)285-9186, Playa del Carmen: +52(998)109-5319 or at WhatsApp +52(998)340-0063
Most batteries last a full day of fun and exploration. However, the weight, the maximum speed and the terrain may impact battery life. We suggest turning off the ECV when not in use. Be sure to carry the key with you.
The Scooter/WheelChair can be charged using any 110v wall outlet. Once you are done for the day, charge the Scooter/WheelChair overnight to ensure a full battery. All Scooter/WheelChair have an light battery indicator on the dashboard to show charge level.
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